Whether you are a new resident arriving in Dubai and founding a new home, or simply moving to the emirate, water and electricity connections are generally one of the most important issues to be prioritized. In Dubai, this connection is provided by DEWA, the Dubai Electricity and Water Authority.
In this detailed DEWA guide, we will provide you with all the information you need about the company and its services, DEWA billing information and ways to set up (or cancel) a connection.
DEWA stands for Dubai Electricity and Water Authority. It was founded on January 1, 1992 by the late Sheikh Maktoum bin Rashid Al Maktoum with the aim of uniting Dubai, which operated independently prior to the merger. The energy and water departments merged.
The Dubai government has always been very supportive of the energy and water sector to provide people with reliable sources of energy and water, and has been recognized as one of the best utilities in the world.
Given the current Covid-19 situation, it is best to pay DEWA bills online.
In this article, we tell you how to enquire about your DEWA bill, bill payments, registration, and fee, and how to cancel DEWA certifications.
DEWA Invoice Request
You can easily get your DEWA account details using your DEWA account number or house number. The account number and location number will be on your previous DEWA invoice.
- Visit DEWA official website to view the payment request page.
- Enter your account number or house number
- Click to inquire
- You will receive your DEWA payment details. You can check and pay.
Understanding the DEWA Bill
Your DEWA bill includes water, electricity, and sanitation and housing costs. Housing costs are borne by the owner, but tenants must pay 5%. The company charges unit rates in accordance with the following standards:
- Electricity – AED 23.
- Water – 3 fils.
- Sewerage – 0.5 UAE dirhams.
The above mention Electricity bill is for consumption below 2000 kWh per month. If you use more than 6,000 kWh of electricity, you will be charged 38 fils per unit. When you check the DEWA bill, you will notice that the summer price will be higher due to the increased use of cooling equipment. Likewise, households with pools and gardens will consume more water.
Paying the DEWA Bill
1- Official website
You can visit https://www.dewa.gov.ae
- Click Menu -> Bills -> Bill Payment.
- Log in using your UAE Pass or DEWA ID
- You can pay bills using VISA, Master’s Card, Diner’s Club, JCB card, Union Pay credit card and AMEX.
2- UAE post office
DEWA bills can be paid at the UAE Post Office in the UAE during official business hours from Monday to Saturday.
3- Easy Pay
Customers can pay DEWA service invoices through Easy Pay.
- Visit the Deva website
- Go to Easy Pay
- You can find your EasyPay number in your previous DEWA billing account. Enter your EasyPay number
4- Smart application
DEWA has a mobile app to help you pay your bills. It can be downloaded from
- Google store
- App store
5- Customer Happiness Center
Customer Happiness is a customer service center that you can find throughout Dubai where you can use a variety of services and pay DEWA bills.
6- Gas Stations
Gas stations in Dubai (ENOC / EPPCO) allow you to pay DEWA bills.
DEWA Partner Banks pay your DEWA bills through their cashiers during business hours.
8- Pay at the bank
There are several banks in the UAE that accept DEWA invoice payments. Banks generally accept DEWA invoice payment in the following ways
9- Drive-through service
DEWA bills can be paid directly from the car at the Al Wasl and Umm Ramool Customer Service Center.
10- Public payment machine Etisalat
There are public payment machines throughout the UAE. If you are an Etisalat customer, you can use their services to pay your bills.
Banks that accept DEWA bill payments
- Abu Dhabi Commercial Bank
- Arab bank
- Asian Development Bank
- Bank of Ajman
- Dubai Commercial Bank
- Dubai First Bank
- Dubai Islamic Bank
- Emirates Islamic Bank
- Emirates NBD
- First Abu Dhabi Bank
- Habib Bank
- Al Hilal Bank
- HSBC Bank
- Majid Al Futtaim Finance (Najm)
- Mashreq Bank
- Masraf Bank
- National Bank of Fujairah
- Noor Bank
- Rak Bank
- Sharjah Islamic Bank
- Standard Chartered Bank
- Um-kuwainn National Bank
- United Arab Bank
Registration of a new DEWA account
Requirements for opening a DEWA account
To set up a DEWA account, you need
- Submit the required documents.
- Submit basic information by filling in the application form.
- Pay a deposit and DEWA connection fee.
- A valid copy of the tenant’s passport
- Copy of the landlord’s valid passport
- lease contract
- Title deed
- Authorization letter from the applicant abroad
You can find the new application form on the official DEWA website. All you have to do is
- Visit www.dewa.gov.ae/en
- Click Consumer.
- Go to Supply Management and click Activate Electricity / Water (Entry).
One thing you need to write down here is the DEWA Provisional Number. This is the number that can be found at the hotel entrance. It is different from the Ejari number and the difference should be determined when filling out the form. You can activate or create a DEWA account by visiting the DEWA office or online.
To open a new DEWA account online, the following documents are required:
- Lease contract
- Business license
|Innovation fee||AED 10|
|Knowledge fee||AED 10|
|Registration fee||AED 10|
|Water and electricity connection (Small meters)||AED 100|
|Water and electricity Connections (Large meters)||AED 300|
You will also need to pay a deposit in order to open a new DEWA account, but the amount paid will be refunded to you upon leaving the villa or apartment.
The refundable deposit for villas is AED 4,000 and the refundable deposit for apartments is AED 2,000.
Cancellation of DEWA services
You can cancel your DEWA account by visiting the DEWA Customer Service Center or online.
Using their official website
You can cancel your DEWA account online by following these steps.
- Go to the official website
- Enter your login credentials
- Go to “Express Service” and select “Turn off water and electricity.”
- Select your contract account, if you need a customs clearance certificate, check the box. (The cost of a customs clearance certificate is AED 50 plus VAT).
- If you choose to do this, continue to use DEWA Accounts and Customs Clearance Certificate Fees.
- After completing the payment, select the check-out date, phone number and the method for refunding the deposit (via IBAN or check).
- Click Submit.
After completing the above steps, you will receive an email or text message with the checkout notification number. The final DEWA invoice will be sent to your registered email address.