Guest Relation OfficerELITE BYBLOS HOTEL - Dubai
Type: Full-time, Contract, Permanent
Summery:Ensure compliance with health and quality standards. Review arrival lists to welcome guests. Attend to special guests (e.g. VIPs) and answer their inquiries.
Job Details:We are looking for an addition to our team to handle below responsibilities:-Review arrival lists to welcome guests-Attend to special guests (e.g. VIPs) and answer their inquiries-Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)-Provide information about amenities, area and venues and promote services-Anticipate guest needs and build rapport with customers-Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)-Address customer complaints and escalate to Guest Relations Manager when needed-Record information in the logbook daily-Ensure compliance with health and quality standardsRequirements:-Proven experience as a Guest Relations Officer for at least 2 years-Familiarity with hospitality industry standards-Proficiency in English; knowledge of additional languages is a plus-Computer literacy-A customer-oriented and professional attitude-An outgoing personality-Outstanding communication abilities-Excellent organizational and time-management skills-Degree or Diploma in Hospitality Management is preferredFull-time, Contract, PermanentCOVID-19 considerations:All are required to wear their masks at all times while practicing social distancing. Surfaces in the premises are regularly sanitized. Hand sanitizers and hand washing facilities are available.Application Question(s):Are you in Dubai?Experience:Guest Relation Officer: 2 years (Required)Work Remotely:No
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