Guest Relation Officer

ELITE BYBLOS HOTEL - Dubai
Type: Full-time, Contract, Permanent

Summery:

Ensure compliance with health and quality standards. Review arrival lists to welcome guests. Attend to special guests (e.g. VIPs) and answer their inquiries.

Job Details:

We are looking for an addition to our team to handle below responsibilities:

-Review arrival lists to welcome guests-Attend to special guests (e.g. VIPs) and answer their inquiries-Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)-Provide information about amenities, area and venues and promote services-Anticipate guest needs and build rapport with customers-Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)-Address customer complaints and escalate to Guest Relations Manager when needed-Record information in the logbook daily-Ensure compliance with health and quality standards

Requirements:-Proven experience as a Guest Relations Officer for at least 2 years-Familiarity with hospitality industry standards-Proficiency in English; knowledge of additional languages is a plus-Computer literacy-A customer-oriented and professional attitude-An outgoing personality-Outstanding communication abilities-Excellent organizational and time-management skills-Degree or Diploma in Hospitality Management is preferred

Full-time, Contract, Permanent

COVID-19 considerations:All are required to wear their masks at all times while practicing social distancing. Surfaces in the premises are regularly sanitized. Hand sanitizers and hand washing facilities are available.

Application Question(s):

Are you in Dubai?

Experience:

Guest Relation Officer: 2 years (Required)

Work Remotely:

No

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