People Partner - People & Culture

Chalhoub Group - Dubai


Act as a change agent by looking for new ways to improve the employee experience and define our brand/function employee value proposition.

Job Details:

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you"ll be doing

At Chalhoub, you’ll up-skill in the everyday! Working as an experienced People Partner, for our People & Culture community (HR for HR) you will be responsible for helping attract, develop and support an exceptional group of people. You will be working closely with the senior People & Culture management team to provide: operational HR support, strategic advice, guidance and best practice solutions. You will do so in line with Group HR policies and principles, whilst also creating bespoke initiatives to enhance the employee experience and support the achievement of business strategies and culture change.

This is a role that combines operational and strategic responsibilities, requiring a solid HR background in addition to sound commercial exposure and mindset to successfully partner with and influence all areas of the business.

Define, develop and implement our people vision to support our ambitious business strategyReview the brand/function’s operating model and workforce planning approaches to ensure optimal organizational structures are in place to support future focus, growth, scalability and employee satisfactionWork with the team to consider competitor and industry approaches and translate these insights into roadmaps that define the employee experience, reveal gaps and pain points, and identify key opportunities for business enhancements and innovationProvide guidance and recommendations on the most complex issues, supporting our team in all related people areas including: recruitment, performance management, succession planning, retention, talent development, compensation and rewards, employee relations, and employee engagementProvide clear and inspirational leadership to motivate and develop the team to deliver high quality, customer‐centred servicesBe an active and effective member of the Leadership Team, ensuring the high visibility, focus and delivery of the People and Culture strategyAct as a change agent by looking for new ways to improve the employee experience and define our brand/function employee value propositionLead the development of initiatives in line with Localization StrategyContinually assess our existing policies, procedures, and programs and put forward recommendations to improve efficiencies and employee satisfaction.Lead the on-going design and execution of brand/function specific employee onboarding, training and development programs to improve the depth and breadth of the team’s skills set and to raise awareness around behavioural, technical and leadership competenciesWork with the Group’s Talent Acquisition team to ensure internal and external recruiting strategies result in relevant, high calibre candidates being identifiedWork closely with Group HR to implement the annual performance management cycle and act as a change agent within the brand/function to support the introduction of new approaches and performance platformContinually review and monitor the effectiveness of employee commission schemes and put forward recommendations for changeIdentify our HiPOs through employee profiling; educate teams around career paths and support all succession planning and talent development activitiesEncourage a “growth mindset” amongst team members by collaborating with our Learning team to assess training needs so relevant and inspiring training and development programmes are available and monitor the brand/function’s training budget and individual’s learning consumptionUse all available HR data to ensure HR analytics supports all reporting, action planning and decision making and put forward recommendation for changeAct as a coach and mentor to our people and provide advice and guidance to our leadership team, using HR data analytics, external benchmarks and best practice approaches to support decision makingAs part of our cultural transformation, provide advice and guidance to leaders and managers around how to act as role models to create a positive and inspiring team climateChampion both Group and brand/function specific Diversity and Inclusion initiatives, with a key focus on culture change, nationalisation and employee wellbeingCollaborate with the Group’s People Experience team to design employee engagement surveys, and be accountable for the necessary action planning and improvement goalsDevelop key performance indicators to help identify progress and improvements made on employee engagement and ensure continual improvementManage all people and process related employee communications, using My Chalhoub and other inspirational approaches to embed key messages.Lead/Support annual manpower planning with Brand/Function Leaders and ensure vacancies are managed in line with the approved budget and executed as per the correct recruitment processAssess current roles and provide recommendations for new roles in coordination with Business Head and Vertical Head of PeopleParticipate in the recruitment process through assessment centres or competency-based interviewsReview all proposed internal transfers within the vertical and provide recommendationsEnsure all escalated employees’ grievances are closed

What you"ll need to succeed

Experience as an HR Business Partner/ People partner in a large, dynamic organisationAble to influence, engage and challenge senior HR professionals Previous experience of providing HR support to the wider HR communityPassionate about continuous improvement and working on projects to drive efficiencies and service enhancements

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

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