State Tourism and Hotel Management School

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The State Tourism and Hotel Management School (SSSAT) trains managers and staff for the entire tourism industry, namely hotels, bars, restaurants, leisure-time management companies, travel and transport companies etc.
SSSAT is an institute of the Canton of Ticino, officially recognised by the Swiss Confederation, and is part of the commercial vocational school (ICEC) of the canton of Tici...no.Quality and service are the cornerstones of any business enterprise, particularly in the service sector and specifically in the tourist, hotel, and bar and restaurant industry.
Here, the key to a successful relationship between service provider and customers is an ongoing commitment to building and nurturing a culture of hospitality. This must not be a one-time objective, but an ongoing effort.People are the mainstay of any business, and cultivating their motivation, commitment, skills and creativity is paramount, for these are the key ingredients for successful decision-making and development of innovative ideas at all levels, from company employees through middle management to top-level management.
That is why we place people at the heart of all that is taught here at the State Tourism and Hotel Management School (SSAT). Our aim is to produce versatile middle managers and provide the sector as a whole with a stimulus for ongoing improvement.Finally, people (students, teachers and business professionals) are also the driving force behind another of our School’s commitments. Our school is a reference point and a venue for sectoral meetings aimed at promoting dialogue between economic stakeholders, the media and the general public.
The Hospitality Management section of SSAT trains middle managers capable of taking on managerial roles in hotel establishments and collective households.Students receive comprehensive training taking into account current and future requirements of the Swiss and international hospitality sector. The school theory classes—which comprise practical experience, case studies and seminars—and work placements allow future managers to acquire professional skills on a practical and intellectual level. SSAT graduates are creative experts capable of motivating staff and managing a hotel.
Two semesters of classes (equivalent to one full school year according to the official calendar), divided into weeks of theory and weeks of practical experience. During the latter, students take turns working in the individual kitchen, in the School’s own training restaurant and in providing support with the specific aim of gaining hands-on experience of these important segments of the bar and restaurant industry.Two semesters of practical experience: total duration of at least 40 weeks, holidays included. Two semesters of classes (graduation year), for a total duration of 36 weeks divided into theoretical classes and practical and analytical projects up to two extra-semesters of practical experience, only for students that do not have, at the time of graduation, at least 2 years of professional expeireince
After passing their first year"s examinations, students are required to undertake a work placement at a company in the relevant sector under the supervision of qualified managerial staff capable of ensuring observance of the training programme set for the trainee, as prescribed by the relevant Swiss federal ordinance.This requirement is laid down in special regulations issued by the School’s Management and approved by the Supervisory Committee.Enrolment forms are to be duly signed and submitted along with copies of the requested certificates.All submissions must be sent by registered post and must be received by the end of May of the year in which the courses are due to begin.
The Tourism Management section of SSAT trains tourism managers capable of taking on managerial roles in companies in the tourism industry such as tour operators, travel agencies, airlines, tourist transport companies, holiday villages, tourist offices etc.Students who successfully complete the cycle of studies and pass the final examinations are awarded the title of “Diploma of Swiss tourism specialist HF/ES/SSS”, a title recognised by the Swiss Confederation and by EU member states under bilateral agreements between Switzerland and the EU.
The subjects in this department are divided into four groups: basic skills (Italian, English, German, French, communication, information technology, statistics), business management (marketing, business management, accounting, law, human resources), tourism (tourism management, tourism geography and ecology, tourism economics, tourism anthropology, reservation systems, cultural and territorial assets), as well as case studies and projects.
SSAT is a training institute whose objective it is to train young people to become middle managers in companies operating in the tourism industry. Since 1998, SSAT also offers continous training for management operating in tourism and hospitality. SSAT’s Continuing Education section provides such courses in the form of in-service training, seminars and workshops.
In addition to providing training, the SSAT has been tasked by the Canton of Ticino with managing the School’s restaurant and bar/refreshment area.Students, teachers and State employees are able to choose from a diverse range of gastronomic offerings and use our self-service facilities. The restaurant and snack bar are open on school days.