Laurea University of Applied Sciences

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Quality management is the foundation of Laurea"s operations and a tool for continuous improvement. As different monitoring and development measures, it is linked to all operations of Laurea UAS and therefore a part of the management, strategic work and internal performance management of the organisation. The aim of quality management is to maintain Laurea"s quality culture and develop it furthe...r. All members of the Laurea community as well as the key stakeholders participate in the development of quality.
The basis for the quality management system in Laurea UAS is the cycle of continuous improvement: Plan – Do – Check – Act. The cycle of continuous improvement in Laurea is realised in accordance with the following philosophy: Plan refers to the basis of operational planning. Do refers to the description of processes and acting in accordance with them. Check refers to operational monitoring and evaluation using set indicators. Act refers to the implementation and documentation of development measures selected based on monitoring, evaluation and feedback data as well as monitoring the effectiveness of these measures.
The aims of Laurea"s quality management system include, To produce information that supports management and the achievement of Laurea"s strategic goals and strategic intent, To systematically produce operational data that supports quality improvement To standardise quality management procedures and methods and to improve their efficiency To enhance the quality culture of Laurea UAS and the participation of Laurea community members in quality work To support the spreading of good practices nationally and internationally.
A higher education institution"s quality policy refers to the whole made up by the goals and basic principles of the quality system and the delegation of responsibilities for quality management.
The goal of the quality policy in Laurea UAS is to support the achievement of Laurea"s values, strategic intent and strategic goals. The quality policy promotes continuous improvement of the operations in line with the strategy. A process of integration is taking place between the quality system of Laurea UAS and the management system, where the Operating and Financial Plans (OFPs), in which the strategy is translated into practical terms, form a link between the two systems. From the beginning of 2015, key goals and development targets have been recorded in the Operating and Financial Plans (OFPs) at the level of both the institution as a whole and its individual profit centres.
Laurea has engaged in persistent and goal-oriented development work. A Strategy Implementation Plan, which steers Laurea"s operations and quality work, was drafted for the first time in 2005. A uniform quality management system was created for Laurea UAS in 2006–2007. International evaluation was launched in 2008, and the importance of international evaluation to operational development has increased since that time as internationalisation targets were introduced for education, research and development. As evidence of Laurea"s quality culture, the Laurea quality guarantee system passed the FINHEEC audit in 2010.
The quality management process in Laurea UAS is based on the PDCA cycle and the principle of continuous improvement. The purpose of quality work is to support the achievement of Laurea´s strategic intent 2020. "Laurea aims to be an international developer of well-being and competitiveness of the Helsinki Metropolitan area in 2020."
Operational planning is informed by the agreement concluded between Laurea UAS and the Ministry of Education and Culture for the period 2013-2016. Similar agreements are concluded at four-yearly intervals. They contain the targets set for Laurea´s operations, including degree numbers and indicator targets, as well as an agreement on how target achievement will be monitored and how the operations will be developed. The Laurea level targets are translated as goals for individual profit centres, which are recorded in each profit centre´s Operating and Financial Plan.
The operations of Laurea UAS are described using operating models and process descriptions. The purpose of the process descriptions is to standardise Laurea"s operating methods and clarify the delegation of work and responsibilities within the organisation. The process descriptions can, for example, be utilised as familiarisation material. Clear definitions of the process stages, delegation of work, tasks and responsibilities also support development work. Functions and services are also being harmonised and developed to meet the needs of the organisation"s activities. Key documents, including the Rules of Procedure, the Degree Regulations, the Project Manual and the LbD Manual provide guidelines for practical operations and support the development of uniform practices.
The operations of Laurea UAS are evaluated by means of internal and external evaluations and information collected through the feedback system. Evaluation focuses on targets of strategic importance. Target achievement is monitored using indicators defined in the Operating and Financial Plans. The indicators to be monitored are based on the performance agreement with the Ministry of Education and Culture, the Laurea2020 strategy and the funding model. The monitoring, evaluation and development data found in the quality management system is described in the Laurea QPR portal. The operations are evaluated at Laurea level, as part of the FUAS co-operation, and at the national level.